Question 1

What exactly do I get if I leave — and can another developer take over?

Accepted Answer

A complete, runnable copy of your site — leaving is something we build for, not punish. You receive one clean download containing: a container of your website (its full working front end), the component library both built into that site and included separately as source code, and a copy of your CMS in its own folder. Your content — every product, listing, price, photo, and text block — exports in clean, portable files. You get 30 days to collect everything, extendable on request up to a hard cap of 120 days, and anything too large to hand over directly we move by a cloud-to-cloud transfer. Honest footnote: because the site runs on a modern stack (a container plus a headless CMS), standing it back up elsewhere is a job for a competent developer or a capable AI coding tool — not a one-click restore you'd do yourself — but everything they need is in the box, with zero dependency on us afterward. And this isn't a hobby we'll abandon — we run our own sites on the same infrastructure under multi-year commitments, so the platform yours sits on is one our own livelihood depends on.

Question 2

Can I see it before I pay anything?

Accepted Answer

Yes — before any deposit, we'll build you a free demo: your business rendered in our system, so you can judge the design fit and how the editor feels before a dollar changes hands. It's the fastest way to know whether we're right for you, and it costs nothing but a little of your time. We're new and earning trust on purpose — the free demo is part of how we do that.

Question 3

Do I really own everything? Even the design?

Accepted Answer

You own your domain, content, accounts, images, and every login outright, from day one. The component library is the one piece we license rather than sell — and the license is generous: you get the perpetual right to use it on your site, commercially, including by any developer you later hire to maintain or change that site. The only limits: you can't hand the library to another agency, and you can't use it to build other, competing projects — it's the core tool our whole business runs on, not a freebie to resell. That restriction never touches a normal business; your site is yours to run and modify forever. If you sell your business, your site, domain, content, and brand transfer with it — the buyer simply keeps operating under the same library terms.

Question 4

Do I have to use your accounts? Who pays Shopify, my domain, email?

Accepted Answer

Your accounts are yours, and you pay those providers directly at their rates — no markup from us, and we never sit between you and a vendor. Your domain, your Shopify (or Square/Toast/Clover) plan and its transaction fees, your email — all in your name. The only thing we actively run and bill you for beyond your plan is Google Workspace email, if you choose it. Even your AI phone menu is just a one-time setup from us, then a low-cost subscription in your own name. Everything else, you own and pay for directly, so you're never locked to us by a bill.

Question 5

Can you build me an online store with checkout?

Accepted Answer

Yes — through an external platform integration ($400, one-time per integration). We connect your site to an engine like Shopify: our components are the fast, custom-designed storefront your customers see — browsing and even the cart happen right on your site — and the platform underneath handles checkout, payments, refunds, and inventory syncing with its bank-grade security. That split is deliberate — your card data belongs with a payments company, not any boutique — and it keeps the whole setup transferable. Orders and refunds are managed in the platform's dashboard; your site content stays in your CMS. (The $400 is our one-time integration fee; the platform's own monthly plan and transaction fees are separate and paid by you directly.)

Question 6

How do pages work? Can I add my own?

Accepted Answer

Plans include 6 pages designed by us, and you can assemble up to 4 more yourself from the component library — 10 total — free. The $75–200 page fee only applies when you want US to design a new page or rework a layout. And remember items aren't pages: your 40 products live in the CMS and flow into one product layout, so a big catalog never eats your page count.

Question 7

I have dozens of products. Won't that cost a fortune?

Accepted Answer

No — this is exactly what the pages-vs-items model is for. Products, menu entries, and listings are items: we design the layout once and every item uses it. Your plan imports the first 25 for you; after that, adding items yourself is unlimited and free, forever ($7/item only if you'd rather we do the typing). Forty products is one page plus forty items — not forty pages.

Question 8

Can I add a blog or news section later?

Accepted Answer

Yes. A custom post format is $125, one-time: we design a new content type around your business — blog posts, news updates, case studies — and from then on you publish unlimited posts yourself, free.

Question 9

What about product photos?

Accepted Answer

That's our CG render service: we build a 3D model of your product once, then render every shot you need from it. If you sell one product in many variants — say, 30 scents of the same candle jar — we model the jar once and each label variant is just an additional render at $40–75, not a new model. A whole product line's imagery for a fraction of per-product photography. 15% off when bundled with a website.

Question 10

Will my renewal price creep up every year?

Accepted Answer

Your renewal rate is agreed in writing before you sign — no surprises, ever. Today's prices are early rates and will rise for new clients as demand grows, but existing clients keep fair, gradual pricing. We put that in the contract because "the price never changes" is a promise nobody can honestly make — "you'll always know the number in advance" is one we can.

Question 11

Who writes and loads all my content?

Accepted Answer

Either of us. Editing your own site is always free and unlimited — that's the point of your custom CMS. If you'd rather hand it off, we import your first 30 items free on Standard (50 on Online Business Enhanced), and $7/item after that. For the build itself, we walk you through exactly what we need up front so the project never stalls on missing content.

Question 12

Will people actually find my business online?

Accepted Answer

Getting found matters as much as looking good, so we build for it. Every site is fast, mobile-first, and ships with clean structured data — the machine-readable schema that Google and AI assistants read to understand your business — which is the technical foundation search rewards. We'll also set up and verify your Google Business Profile ($300) so you appear on Maps for "near me" searches. What we won't do is sell you ads or promise a #1 ranking — anyone who guarantees that is guessing. We give you a fast, clean, well-structured site and honest local groundwork; we never touch your ad spend or your money.

Question 13

Do you build for restaurants, cafés, and shops?

Accepted Answer

Yes — food and retail are a natural fit. Your menu or product list lives as items, so a full menu with seasonal drinks is designed once and yours to keep current, free. Online ordering, reservations, and loyalty run through an external platform integration ($400): we skin your Square, Toast, Clover, or Shopify setup so it matches your site, while payments and orders stay on the platform's secure system — never with us. Add a QR menu ($120) for tables and the counter, and seasonal refreshes ($45) for holiday menus. You get a café site that looks custom and handles real ordering, without us ever holding your sales.

Question 14

Will my site match my brand — or will it look like a tech company?

Accepted Answer

It looks like you, not us. The component system is just the skeleton; a single theme file sets the whole personality — fonts, colors, warmth, imagery. The same library built a dark, cinematic game-studio site, a bold bilingual contractor site, and a clean university lab site, and none of them resemble each other. A coffee shop gets warm, inviting, and photo-forward; a law firm gets restrained and serious. We design to your vibe — the shared system just means we get there faster and cheaper than starting from a blank page.

Question 15

How long does a build take, and what if something breaks later?

Accepted Answer

A standard build takes about one to two weeks once we have your content; Rush Delivery ($400) moves you to the front of the line if you need it in days. After launch, managed hosting means SSL, backups, and uptime are handled for you — and because your content lives on separate, backed-up storage, we can rebuild from clean backups in hours if the public server ever fails. Edits you make yourself can't break the design (it's locked into the components), and if something does go wrong, you email one team directly — not a ticket queue.

Question 16

What do you maintain — and what's on me?

Accepted Answer

We keep the machinery running: hosting, security, uptime, backups, and fixing any bug that's ours. What we don't do is manage your day-to-day content or redo your design on our own — editing your products, prices, hours, and photos is yours to do anytime, free, in your CMS (that's the whole point of it). If you'd rather we make a change or add a page, that's a simple paid request. Clear line: we own that it works; you own what it says.

Question 17

Do you work with non-profits?

Accepted Answer

Yes — reach out. We don't have a rigid non-profit discount yet, so we handle these case by case, and we've waived build costs for causes we believe in. We'll also connect your donation provider (whichever you choose) at no integration charge — donations flow straight to you, never through us. Tell us about your organization and we'll put a fair arrangement in writing.

Question 18

How does the referral program work? Can I refer a non-profit or a friend's business?

Accepted Answer

Anyone can refer anyone — clients, friends, other business owners, non-profits included. When someone you send signs and pays for a package, you earn 10% of the first $600 and 5% of anything above, paid by Zelle the same day both sides confirm each other. No sign-up, no forms: they mention your name, we confirm with you, done.

Question 19

¿Puedo hacer todo el proceso en español?

Accepted Answer

Sí — somos un estudio latino, y todo el proceso puede ser en español: llamadas, contratos, recibos y soporte. Tu sitio sale en inglés y español de serie, sin costo extra. / Yes — we're Latino-owned, and the entire engagement can run in Spanish: calls, contracts, receipts, and support. Bilingual sites are our standard build, at no premium.

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